Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.
The role of the Lifecycle Technical Administrator supports the design, enhancement, and implementation of the customer journey at Brandwatch, from the point of sale through renewal to offboarding and everything in between.
They will manage internal systems that support the customer lifecycle and execute technical implementations and changes. Additionally, they will ensure that any changes in product or business strategy are supported by our processes and systems and assist our management teams through reporting on the success of our efforts.
What you'll do:
- Manage day-to-day support of our CS Platform users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions.
- Build customer tailored email journeys based on the available CRM systems data and monitor email campaign success rates creating custom reports and dashboards.
- Monitor system performance, data integrity, and user activity and suggestions, thus establishing a process of continuous improvement of the CS platform.
- Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies.
- Document your process and best practice and identify areas for improvement.
- Liaison with the Salesforce systems team and Data Ops to ensure data flow across systems.
What you have:
- Bachelor’s degree required. In lieu of degree, will accept 2-3 years of experience working with CRM systems in SaaS business or level 3 Gainsight admin certification.
- Experience in Customer Success, CS Operations or Product Marketing role.
- Experience with CRM systems (Salesforce or Gainsight), with knowledge in technical administration
What we offer:
- Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
- Possibility to work fully remote
- Health insurance + dental care
- Sodexo vouchers
- Option for an annual public transport card for the whole transport network
- Option for a Multisport card (employee covers only half the price)
- A variety of flexible benefits through Re:benefit platform using a monthly budget
- Excellent hardware bundle
- Full Calm subscription, 24/7 Employment Assistance Program
- Informal, friendly, welcoming environment focused on people, learning & development
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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