Job Summary
The Systems Engineer I is a global technical & customer service role that provides L3 Microsoft 365 Suite support and participates in various technology initiatives & projects. Your duties will include managing and supporting the company’s Microsoft 365 environment, ensuring system availability, integrity, security, and support of internal end-users globally.
The ideal candidate will have a deep understanding of Microsoft Office 365 services, and a strong background in Power Platform and Power Shell scripting. You will be an integral member of a global IT team, spanning 40+ countries in nearly every part of the world. You’ll have an opportunity to work with various teams and learn about new technologies.
Essential Duties and Responsibilities:
• Microsoft Office 365 technical subject matter expert to include expert level understanding of Exchange online, Teams, SharePoint Online, Power Platform, Graph
PowerShell scripting, Azure AD, Security, Intune etc.
• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability.
• Configuration and maintenance of policies, settings, and packages within the Microsoft 365 ecosystem.
• Promote innovative solutions to internal clients regarding Microsoft Productivity offerings.
• Drive continuous improvement efforts.
• Take ownership of issue\request through resolution or escalation.
Minimum Required Qualifications:
• 5+ years of relevant experience, particularly managing a medium/large size environment.
• Demonstrated knowledge of Microsoft 365 Administration and Azure AD.
• Working knowledge of ITIL processes.
• Microsoft O365 Certification, preferred but not required.
• Azure Certification, preferred but not required.
• ITIL Certification, preferred but not required.
• Migration of and implementation solutions from a design/architecture perspective related to Microsoft 365.
• Understanding of entire Microsoft Office 365 suite product and solutions.
• Building and executing PowerShell scripts.
• General knowledge of networking – IP, DNS, SMTP.
• Knowledge Slack administration.
• Knowledge of Identity management product such as Okta.