At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Reporting into the Global Resourcing Manager and collaborating with Consultants, Success Managers and service line Managers, this role is pivotal in ensuring an efficient and effective customer experience focused on understanding individual skills to best meet client business needs.
Responsibilities:
- Utilizing a case queue, managing one-time projects, scoped work and hour burn down budgets.
- Maintain and update time tracking tools on a project by project basis, ensuring process adherence and working within set SLAs.
- Assist in capacity planning to ensure that resources have enough capacity to deliver upcoming projects.
- Clear understanding of team skills and abilities to creatively and effectively resource against client deliverables.
- Coordinate with other Resource Managers to ensure the proper resources are assigned and aligned to projects.
- Scheduling outside resources for language specific skills as defined by the scope/project.
- Scheduling customer calls and ensuring project milestones are met.
- Partner with Success Managers, and Professional Services Consultants and Managers to effectively manage projects/accounts across various clients, using time tracking tool reports.
Expected Skills:
- Excellent organizational, project management and time keeping skills.
- Ability to learn quickly and understand evolving technology solutions, while creating and documenting processes.
- An ability to adapt quickly to new software and constantly changing business requirements.
- Experience collaborating with international teams and remote team members.
- An ability to use data to analyze results and make data-driven decisions.
- Ability to think creatively in how to resource against client deliverables.
- Strong communicator and relationship builder with internal customers and external support services.
- A proactive mindset, the ability to identify process improvements
- Ability to work autonomously in a global structure
What we offer:
- Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
- Possibility to work fully remote
- Health insurance + dental care
- Life Insurance covered by the employer
- Sodexo vouchers
- Option for an annual public transport card for the whole transport network
- Option for a Multisport card (employee covers only half the price)
- A variety of flexible benefits through Re:benefit platform using a monthly budget
- Excellent hardware bundle
- Full Calm subscription, 24/7 Employment Assistance Program
- Informal, friendly, welcoming environment focused on people, learning & development
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.